Refund policy

No Refunds — No Exceptions

• All sales are final. Once an order is received by the customer, no refunds will be issued under any circumstances, except as specifically stated below.

Limited Exceptions

• Lost in transit: If a shipment is confirmed lost by the carrier, we will issue a refund or replacement upon receipt of the carrier’s loss confirmation and the order details.
• Unused returns: Refunds are available only for items that are returned unused, unopened, in original condition, and in original packaging. Returns must include the order number and proof of purchase and will be inspected upon receipt. If the returned item fails inspection, no refund will be issued.

No Refunds on Sale Items

• Sale, clearance, promotional, and final‑mark‑down items are not eligible for refunds under any circumstances.

Return Procedure (for the unused-return exception and lost-in-transit claims)

1. Contact customer service at [insert contact email/phone] within 7 days of delivery to request authorization. Provide your order number, photos (if applicable), and a description of the issue.
2. For lost-in-transit claims, provide the carrier’s confirmation or tracking showing loss.
3. If authorized, return the item in its original condition within 14 days of authorization. Customers are responsible for return shipping unless otherwise agreed in writing.
4. Refunds, when approved, will be issued to the original payment method within 7–10 business days of receipt and inspection.

Additional Terms

• Exchanges, store credit, or replacements may be offered at our discretion in lieu of refunds.
• We reserve the right to refuse returns or refunds that do not comply with this policy.
• This policy applies to all purchases from Keextensionsllc .By completing a purchase, you acknowledge and accept these terms.